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January 22, 2011
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Full story title: "Twelve best practices for online customer communities" --> Yep, the kicker is #3: "3. Active community management is essential. ...most customer communities lack proper management. Communities are indeed self-organizing, but like community of any kind they require active administration, management, and moderation or the community will devolve into a least common denominator environment where abuse, spam, neglect, inactivity, and poor behavior of a few go unaddressed and drive away productive participants."

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[http://www.zdnet.com/blog/hinchcliffe/twelve-best-practices-for-online-customer-communities/190]
:iconcurse-of-fail-trolls:
thank you for the heads up :iconthumbsupplz:
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